Itihad Customer Support Reference: %%ID%% 

Dear %%NAME%%,

We have received your email and have assigned it a unique ID ( Ticket # %%ID%% ) for ease of followup.

We strive to reply to all emails the same day however at times due to high frequency of requests your email may be replied to on the next working day. If we expect your ticket will take additional time, we will update you by sending you an email.

You will receive an email notification when our staff replies to your ticket.

You can view the status of your ticket online by clicking the link below:
%%TRACK_URL%%

Sincerely,
Customer Support Team

Itihad Community Management
http://www.itihad.co.ae